Legacy Vision Homes LLC DBA PickupPlus. Effective Date: May 5, 2026. Last Updated: May 5, 2026.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Legacy Vision Homes LLC, doing business as PickupPlus ("PickupPlus," "we," "us," or "our"), located at 8735 Dunwoody Place, Suite R, Atlanta, Georgia 30350, USA. By accessing our website at pickupplus.ai, registering for an account, subscribing to any of our plans or using any of our Services, you acknowledge that you have read, understood and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately discontinue use of our Services. These Terms apply to all visitors, users and others who access or use our Services. Your use of our Services constitutes your acceptance of these Terms and any additional policies incorporated herein by reference.
PickupPlus provides AI-powered phone answering, appointment booking, lead follow-up, outbound calling, customer re-engagement, reputation management and business communication services for small and medium-sized businesses (the "Services"). Our Services are provided through a subscription-based model with three tiers: Basic, Pro and Premium, as described on our pricing page at pickupplus.ai. The specific features available to you depend on your selected subscription plan. We reserve the right to modify, suspend or discontinue any feature of the Services at any time with or without notice to you. Additional terms, operational policies and service level guidelines that govern specific aspects of our Services are maintained internally and are available upon written request to hello@pickupplus.ai.
3.1 Eligibility You must be at least 18 years of age and have the legal authority to enter into binding contracts on behalf of yourself or your business entity to use our Services. By using our Services, you represent and warrant that you meet these requirements. 3.2 Account Registration To access our Services, you must create an account and provide accurate, complete and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at hello@pickupplus.ai of any unauthorized use of your account. We are not liable for any losses arising from unauthorized use of your account resulting from your failure to maintain the security of your credentials. 3.3 Business Use Only Our Services are intended solely for legitimate business purposes. You represent and warrant that you will use our Services only in connection with lawful business activities and in compliance with all applicable federal, state and local laws and regulations.
4.1 Subscription Plans PickupPlus offers three subscription tiers. The features, limitations and pricing for each tier are as described on our website at the time of your subscription. We reserve the right to modify our pricing and plan features at any time with or without advance notice to existing subscribers. 4.2 Payment All subscription fees are billed in advance on a monthly or annual basis through our third party payment processor, Stripe. By subscribing to our Services, you authorize PickupPlus and Stripe to charge your designated payment method for the applicable subscription fees on a recurring basis until your subscription is cancelled. All fees are stated in United States dollars. 4.3 Automatic Renewal Your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date. You are responsible for cancelling your subscription if you do not wish to be charged for the next billing period. PickupPlus is not liable for charges resulting from your failure to cancel prior to renewal. 4.4 Usage Fees In addition to your base subscription fee, certain usage-based charges may apply for services such as outbound calls, text messages and email verification. These charges are calculated based on actual usage and billed to your account at the rates disclosed in your account dashboard. Usage fees are subject to change at any time with or without notice. 4.5 Free Trials Where a free trial is offered, you will not be charged during the trial period. At the end of the trial period, your subscription will automatically convert to a paid plan and your payment method will be charged unless you cancel before the trial ends. We reserve the right to modify or discontinue free trial offers at any time. 4.6 Promotional and Lifetime Pricing Customers who receive a promotional rate, including any lifetime pricing offer, will maintain that rate for as long as their subscription remains active and in good standing with no lapse in payment. Cancellation of a promotional or lifetime-priced subscription for any reason whatsoever, including non-payment, voluntary cancellation or account termination, will result in permanent and irrevocable forfeiture of the promotional rate. Upon reactivation after cancellation for any reason, the then-current standard pricing will apply without exception. Promotional pricing is non-transferable, applies only to the original subscribing account and may not be reinstated under any circumstances once forfeited. 4.7 Price Changes We reserve the right to change our subscription pricing at any time at our sole discretion. Your continued use of the Services following any price change constitutes your acceptance of the new pricing. If you do not agree to a price change, your sole remedy is to cancel your subscription before the new pricing takes effect. 4.8 Failed Payments If your payment method fails or your account becomes past due, we reserve the right to immediately suspend your access to the Services without notice until payment is received. We may also attempt to recharge your payment method multiple times before suspending your account. You are responsible for all fees associated with failed payment attempts.
5.1 No Refunds All subscription fees and usage charges are non-refundable except as expressly stated in these Terms or as required by applicable law. This includes but is not limited to situations where you cancel your subscription mid-billing period, do not use the Services, are dissatisfied with the Services or your account is terminated for violation of these Terms. 5.2 Service Credits We may, at our sole and absolute discretion, issue service credits in cases of extended service outages directly attributable to our platform exceeding twenty-four hours in duration, or in cases of documented billing errors. Any credits issued will be applied to your account balance and cannot be redeemed for cash, transferred or applied to past charges. 5.3 Chargebacks If you initiate a chargeback or payment dispute with your bank or credit card provider without first contacting us at hello@pickupplus.ai to attempt resolution, we reserve the right to immediately suspend or permanently terminate your account without notice or refund and pursue collection of all outstanding amounts including chargeback fees, collection costs and reasonable attorneys fees. Initiating a chargeback does not relieve you of your obligation to pay legitimate charges under these Terms.
You may cancel your subscription at any time through your client portal or by contacting us at hello@pickupplus.ai. Cancellation will take effect at the end of your current billing period. You will retain access to the Services until the end of the paid period. We do not provide prorated refunds for unused portions of a billing period under any circumstances. Upon cancellation, your account data will be retained for 90 days after which it may be permanently and irreversibly deleted. You are solely responsible for exporting any data you wish to retain prior to cancellation.
7.1 Permitted Use You agree to use our Services only for lawful business purposes and in compliance with all applicable laws, regulations and these Terms. 7.2 Prohibited Uses You expressly agree not to use our Services to violate any applicable federal, state, local or international law or regulation, contact individuals who have opted out of receiving communications or who have not provided legally required consent to be contacted, engage in harassment, abuse, threats or intimidation of any person, transmit spam or unsolicited communications in violation of the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA) or any other applicable law, impersonate any person or entity, collect or harvest personal information without appropriate legally required consent, interfere with or disrupt the integrity or performance of our Services, attempt to gain unauthorized access to any portion of our Services, use our Services to facilitate illegal activities, resell or sublicense access to our Services without our prior written consent, reverse engineer or attempt to extract the source code of any of our software or AI systems, or use our Services in any manner that could damage or impair our infrastructure or security. 7.3 Consequences of Violations We reserve the right to immediately suspend or permanently terminate your account without notice or refund if we determine, in our sole and absolute discretion, that you have violated this Acceptable Use Policy. We may also report violations to appropriate law enforcement authorities and pursue all available legal remedies.
8.1 Nature of AI Services Our AI voice agents, including Samantha, are sophisticated technology designed to assist with business communications. However, they are not human and may not always respond perfectly in every situation. You acknowledge and agree that our AI agents may make errors, misunderstand requests or fail to handle certain interactions optimally. 8.2 No Guarantee of Results PickupPlus makes absolutely no guarantee or warranty regarding specific business outcomes resulting from use of our Services, including but not limited to sales conversions, appointment bookings, customer retention rates, revenue increases, lead generation results or any other business metric. Results may vary significantly based on your industry, business type, market conditions, call volume and other factors entirely outside our control. Any case studies, testimonials or examples provided on our website are illustrative only and are not guarantees of similar results. 8.3 Compliance Responsibility You are solely and exclusively responsible for ensuring that your use of our AI voice agents complies with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission Act (FTC Act), state telemarketing and do-not-call laws, and any applicable disclosure requirements regarding automated or AI-powered communications. PickupPlus is not liable for any fines, penalties, damages or legal costs arising from your failure to comply with applicable laws. 8.4 Call Recording You are solely and exclusively responsible for compliance with all applicable federal and state call recording laws including but not limited to two-party consent requirements. PickupPlus is not liable for any penalties, damages or legal costs arising from your failure to comply with call recording requirements. 8.5 Third Party Integrations The performance of our AI agents may be affected by the performance of third party integrations including calendar systems, CRM platforms and communication infrastructure. PickupPlus is not liable for any degradation in AI agent performance resulting from third party system failures or limitations.
9.1 Our Property All content, technology, software, AI models, agent configurations, workflows, templates, designs, graphics, trademarks, service marks and other materials provided by PickupPlus as part of the Services are the exclusive property of Legacy Vision Homes LLC and its licensors, protected by United States and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use these materials solely for the purpose of using our Services in accordance with these Terms. 9.2 Your Content You retain ownership of all business information, content, data and materials you provide to us for the purpose of configuring and operating your AI agent. By providing your content to us, you grant PickupPlus a non-exclusive, worldwide, royalty-free license to use, process, store and display your content solely for the purpose of providing the Services to you. 9.3 Restrictions You may not copy, reproduce, distribute, modify, create derivative works of, publicly display or transmit any materials from our Services without our prior written consent.
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential. You specifically agree to keep confidential all information regarding our AI agent configurations, prompt structures, workflow automations and operational methodologies.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PICKUPPLUS AND LEGACY VISION HOMES LLC EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ALL CALLS WILL BE ROUTED OR COMPLETED WITHOUT ERROR OR INTERRUPTION. WE DO NOT WARRANT THAT OUR AI AGENTS WILL ACHIEVE ANY PARTICULAR BUSINESS RESULT.
12.1 Exclusion of Damages TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PICKUPPLUS, LEGACY VISION HOMES LLC, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS OR SUBCONTRACTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, RELIANCE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES OR DAMAGE TO REPUTATION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE. 12.2 Liability Cap TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES PAID BY YOU TO PICKUPPLUS DURING THE THREE MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00). 12.3 Service Interruptions IN NO EVENT SHALL PICKUPPLUS BE LIABLE FOR ANY DAMAGES ARISING FROM SERVICE INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS THAT LAST LESS THAN TWENTY-FOUR HOURS. FOR INTERRUPTIONS EXCEEDING TWENTY-FOUR HOURS THAT ARE DIRECTLY AND SOLELY ATTRIBUTABLE TO OUR PLATFORM, OUR LIABILITY SHALL BE LIMITED TO A SERVICE CREDIT NOT TO EXCEED THE PRORATED MONTHLY SUBSCRIPTION FEE FOR THE PERIOD OF INTERRUPTION. 12.4 Third Party Services WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THIRD PARTY SERVICES INCLUDING BUT NOT LIMITED TO GOHIGHLEVEL, STRIPE, TWILIO OR ANY CALENDAR OR CRM SYSTEM. 12.5 Survival THE LIMITATIONS OF LIABILITY AND DISCLAIMERS SET FORTH IN THESE TERMS SHALL SURVIVE FAILURE OF ANY EXCLUSIVE REMEDIES AND SHALL APPLY REGARDLESS OF THE FORM OF ACTION.
You agree to defend, indemnify and hold harmless PickupPlus, Legacy Vision Homes LLC and their respective officers, directors, employees, agents, licensors and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees, including reasonable attorneys fees, arising out of or relating to your violation of these Terms, your use or misuse of the Services, your violation of any applicable law or regulation, your violation of any third party rights, any content or information you provide to us, any claims by your customers or third parties related to communications conducted by our AI agents on your behalf, or your failure to obtain legally required consents for call recording or automated communications.
14.1 Informal Resolution Before initiating any formal dispute resolution proceeding, you agree to first contact us at hello@pickupplus.ai with a written description of your dispute and attempt to resolve it informally. Neither party may initiate formal dispute resolution proceedings until this informal process has been completed or thirty days have passed since the initial notice. 14.2 Binding Arbitration Any and all disputes, claims or controversies arising out of or relating to these Terms or the Services shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its then-current Commercial Arbitration Rules. The arbitration shall be conducted in Atlanta, Georgia. The arbitrator's decision shall be final, binding and non-appealable except on grounds recognized by applicable law. 14.3 Class Action Waiver TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PICKUPPLUS IRREVOCABLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION OR REPRESENTATIVE PROCEEDING. 14.4 Exceptions Nothing in this Section shall prevent either party from seeking emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. 14.5 Governing Law These Terms shall be governed by the laws of the State of Georgia without regard to conflict of law provisions. For matters not subject to arbitration, you consent to exclusive jurisdiction in Fulton County, Georgia. 14.6 Time Limitation on Claims TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM AROSE. CLAIMS NOT FILED WITHIN THIS PERIOD ARE PERMANENTLY AND IRREVOCABLY BARRED.
PickupPlus shall not be liable for any delay or failure to perform its obligations arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, power outages, internet service disruptions, third party network failures or cyberattacks.
PickupPlus reserves the right to modify, update, amend or replace these Terms of Service, our Privacy Policy and any additional incorporated policies at any time and at our sole and absolute discretion, with or without prior notice to you. Changes become effective immediately upon posting to our website at pickupplus.ai. It is your sole responsibility to review these Terms periodically for updates. Your continued use of the Services following the posting of any modification constitutes your unconditional acceptance of the updated Terms. If you do not agree to any modification, your sole remedy is to immediately discontinue use of the Services and cancel your subscription.
These Terms incorporate by reference additional operational policies, service level guidelines, onboarding procedures and business practice standards that further govern our relationship with clients. These documents are maintained internally by PickupPlus and are available upon written request to hello@pickupplus.ai. By agreeing to these Terms you acknowledge that additional policies may apply to your use of the Services and that such policies may be updated at any time at our sole discretion. PickupPlus is not obligated to proactively disclose the existence or content of internal policies except upon your written request.
18.1 Termination by You You may cancel your subscription through your client portal or by contacting us at hello@pickupplus.ai. Termination takes effect at the end of your current billing period. No refund will be provided for any unused portion of the billing period. 18.2 Termination by Us We reserve the right to suspend or permanently terminate your account and access to the Services at any time, immediately and without notice, if we determine in our sole discretion that you have violated these Terms, engaged in fraudulent or harmful activity, failed to pay any amounts due, or if we are required to do so by law. 18.3 Effect of Termination Upon termination for any reason, your right to access and use the Services immediately and permanently ceases. Sections of these Terms that by their nature should survive termination shall survive indefinitely.
19.1 Entire Agreement These Terms, together with our Privacy Policy and any additional incorporated policies, constitute the entire agreement between you and PickupPlus regarding the Services and supersede all prior agreements, representations and understandings. 19.2 Severability If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable and the remaining provisions shall continue in full force. 19.3 Waiver Our failure to enforce any right or provision of these Terms shall not constitute a waiver. Any waiver must be in writing and signed by an authorized representative of PickupPlus. 19.4 Assignment You may not assign your rights or obligations under these Terms without our prior written consent. We may freely assign our rights without restriction. 19.5 No Third Party Beneficiaries These Terms do not confer any rights or remedies upon any person other than you and PickupPlus. 19.6 Notices All legal notices to PickupPlus must be sent to hello@pickupplus.ai or by certified mail to Legacy Vision Homes LLC DBA PickupPlus, 8735 Dunwoody Place, Suite R, Atlanta, Georgia 30350, USA. 19.7 Headings Section headings are for convenience only and have no legal or contractual effect. 19.8 Language These Terms are written in English and English shall be the controlling language for all purposes.
Legacy Vision Homes LLC DBA PickupPlus 8735 Dunwoody Place, Suite R Atlanta, Georgia 30350, USA Email: hello@pickupplus.ai Phone: +1 (740) 660-8318 Website: pickupplus.ai