Legacy Vision Homes LLC DBA PickupPlus. Effective Date: May 5, 2026. Last Updated: May 5, 2026.
Legacy Vision Homes LLC, doing business as PickupPlus ("PickupPlus," "we," "us," or "our"), located at 8735 Dunwoody Place, Suite R, Atlanta, Georgia 30350, USA, is committed to protecting your privacy and handling your personal information with transparency, integrity and care. This Privacy Policy applies to all information collected through our website at pickupplus.ai, our AI-powered receptionist services, our client portal at app.pickupplus.ai, and all related communications, products and services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.
2.1 Information You Provide Directly We collect personal information that you voluntarily provide when you interact with our Services, including but not limited to full name and contact information including email address, phone number and mailing address, business name, business type, industry and number of employees, business operating hours, service descriptions, frequently asked questions and call routing preferences, payment and billing information processed securely through our third party payment processor Stripe, calendar and scheduling preferences, CRM and integration preferences, communications you send to us including support requests, feedback and inquiries, and any other information you choose to provide during onboarding, intake or account management. 2.2 Information Collected Automatically When you visit our website or use our Services, we automatically collect certain technical information including Internet Protocol (IP) address and approximate geographic location, browser type, version and settings, device type, operating system and unique device identifiers, pages visited, time spent on pages, links clicked and referring URLs, date and time of access, and cookie identifiers and similar tracking technologies as described in Section 9 of this Policy. 2.3 Information from Third Parties We may receive information about you from third party sources including our technology partners GoHighLevel, Stripe and Twilio, as well as any third party calendar or CRM systems you choose to integrate with our Services. 2.4 Call and Communication Data Because our Services involve AI-powered voice communications, we collect and process data related to calls handled by our AI agents including call recordings where permitted by law, call transcripts, caller identification information, call duration, call outcomes and appointment booking data.
We use the information we collect to provide, operate, maintain and improve our Services, process payments and manage your subscription account, onboard your business and configure your AI receptionist agent, send transactional communications including receipts, account confirmations, service updates and appointment notifications, respond to your inquiries, support requests and feedback, monitor and analyze usage patterns to improve service quality and performance, detect, prevent and address fraud, security incidents and technical issues, comply with applicable laws, regulations and legal obligations, enforce our Terms of Service and protect the rights and safety of PickupPlus, our clients and the public, and send marketing communications where you have provided consent, which you may opt out of at any time.
4.1 Consent to Communications By providing your phone number and opting in through our website chat widget, signup process or intake form, you expressly consent to receive automated and manually dialed calls, prerecorded messages and text messages from PickupPlus and Legacy Vision Homes LLC at the phone number you provide. These communications may include account notifications, appointment confirmations, service updates, billing reminders and promotional messages where applicable. 4.2 Message Frequency and Rates Message frequency varies based on your account activity and service plan. Standard message and data rates may apply depending on your carrier and service plan. 4.3 Opt-Out Rights You may opt out of text message communications at any time by replying STOP to any text message you receive from us. You may opt out of phone calls by contacting us at hello@pickupplus.ai. Opting out of marketing communications will not affect your receipt of transactional or service related communications necessary for your account. 4.4 Help Reply HELP to any text message for assistance or contact us at hello@pickupplus.ai or +1 (740) 660-8318.
5.1 We Do Not Sell Your Personal Information PickupPlus does not sell, rent or trade your personal information to third parties for their marketing purposes. 5.2 Service Providers We share your information with trusted third party service providers who assist us in operating our Services, subject to confidentiality obligations. These providers include GoHighLevel Inc. for CRM, communication management and client portal services, Stripe Inc. for secure payment processing, Twilio Inc. for phone and SMS communication infrastructure, and web hosting and cloud infrastructure providers. 5.3 Legal Requirements We may disclose your information if required to do so by law, regulation, legal process or governmental request, or if we believe in good faith that disclosure is necessary to protect the rights, property or safety of PickupPlus, our clients or the public. 5.4 Business Transfers In the event of a merger, acquisition, reorganization, sale of assets or bankruptcy, your information may be transferred to the successor entity as part of that transaction. We will notify you via email and a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy. 5.5 With Your Consent We may share your information with third parties when you have given us explicit consent to do so.
We retain your personal information for as long as your account remains active or as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our agreements. When your account is terminated or you request deletion of your information, we will delete or anonymize your personal data within 90 days, except where retention is required by law.
Depending on your state of residence, you may have certain rights regarding your personal information including the right to know what personal information we collect, use, share or sell, the right to access and receive a copy of your personal information, the right to correct inaccurate personal information, the right to request deletion of your personal information subject to certain legal exceptions, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights. California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights including the right to limit the use of sensitive personal information and the right to appeal our decisions regarding your privacy requests. Georgia Residents and Other State Residents: We comply with all applicable state privacy laws and will honor your rights under those laws upon verified request. To exercise any of these rights, please contact us at hello@pickupplus.ai or by mail at 8735 Dunwoody Place, Suite R, Atlanta, Georgia 30350, USA. We will respond to verified requests within 45 days. We will not discriminate against you for exercising your privacy rights.
We implement and maintain commercially reasonable technical, administrative and physical security measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments and employee training on data protection practices. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns and deliver relevant content. You can control cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services. We use strictly necessary cookies required for the website to function, analytics cookies to understand how visitors interact with our website, preference cookies to remember your settings and preferences, and marketing cookies where you have consented to receive targeted communications.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verified parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately at hello@pickupplus.ai.
Our website may contain links to third party websites or services that are not operated by PickupPlus. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third party sites you visit.
PickupPlus reserves the right to modify, update or replace this Privacy Policy at any time and at our sole discretion, with or without prior notice. Changes become effective immediately upon posting to our website. It is your sole responsibility to review this Privacy Policy periodically for updates. Your continued use of our Services following any modification constitutes your unconditional acceptance of the updated Privacy Policy.
Legacy Vision Homes LLC DBA PickupPlus 8735 Dunwoody Place, Suite R Atlanta, Georgia 30350, USA Email: hello@pickupplus.ai Phone: +1 (740) 660-8318 Website: pickupplus.ai